SageKey provides top quality technical support for the products we maintain.  Good quality technical support is critical to the success of any commercial product. SageKey has supported its own installation products for 10 years and has a good reputation for that support.  We offer this same level of care and attention to the clients of the products we develop and maintain.

The level of support we offer is tailored to each clients need.  In most cases our clients handle their own technical support, with SageKey providing Tier 3 support to assist them with their more complex support issues.

For one of our clients we handle all of the telephone and email technical support for their product, with dedicated 800 phone lines that answer with their recorded message, helpdesk tracking software, monthly activity reports and tracking enhancement requests. SageKey also authors the product's technical support Knowledgebase articles and provides the ongoing development and maintenance for the product.

SageKey Support: